Guest Services Agent – Luxury Hotel

Incredible Benefits

The Front Office department is looking for a passionate Guest Services Agent to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience, excellent communication skills, and strong attention to detail while being able to multitask. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and a can-do attitude. This position reports directly to the Reception Manager.

Location: Hotel 41, Victoria London

Employment Type: Full-time

Working Pattern: Shift work, 5 days on, 2 days off

Salary: £26,000 per annum + service charge

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world. We are proud to be AA’s Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud of our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing, we have won Top Employer (2024) for the United Kingdom, which certified our excellence in employee conditions.

Hotel 41, part of the Red Carnation Hotels, is a prestigious Forbes Five Star boutique luxury hotel. This residents-only hotel has 30 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.

Key Responsibilities of a Guest Services Agent:

• Managing all emails and administrative duties including responding to guest enquiries in line with our mission statement: “no request is too large, no detail is too small